Customex

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What
we
do?

mystery shopping

Mystery
Shopping

Customex provides anonymously assessed experiences by appointing highly trained professionals from our diverse database of experienced shoppers to pretend being actual customers.
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mystery shopping

Customer Satisfaction Surveys

Customer satisfaction is indispensable as unhappy customers will simply go elsewhere. Customer satisfaction surveys gauge how products and services meet, exceed or fall short of expectations.
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Competitive Intelligence

Competitive Intelligence

Knowing your competitors and their products and services is more important than ever in today’s global market. Competitive intelligence will help you stay one step ahead of your rivals.
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mystery shopping

Customer Intercepts

We place our trained interviewers outside your premises so that you gain valuable insights into the experiences of customers who leave without purchasing.
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Net Promoter Score

Net Promoter Score

NPS® measures the success and potential of a business, showing customers’ willingness to recommend a business to others, which is correlated with business growth.
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Compliance Audits

Compliance Audits

Compliance audits target challenges related to standards compliance, quality assurance and operations. Customex can create a specifically designed audit to suit your organisation and your priorities.
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Who
we
are?

Customex Solutions is a customer experience consulting firm which offers the latest methods and strategies for creating the most exquisite client experiences your organization deserves. We specialise in measurement and improvement of organizations overall customer experience.

Customex Solutions was formed by a group of Middle Eastern professionals sharing the same passion for improving the overall customer experience in the region. It was incepted in Dubai year 2010 and it catered specifically to the Middle Eastern market.

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Our
Clients

Our clients include industry leaders from across the region. If you would like to know more about our services, send a request for our client presentation or a no obligation pilot project.

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Why
work
with us?

Our goal is to enhance the customer experience across the Middle East and beyond. Customex understands your company as well as your customers and will support you to facilitate customer delight.

we listen We listen.
we listen We plan.
we listen We execute.