Customer Exit Interviews
Immediate customer opinions
Being successful in a business is not an easy task and sustaining it is even more difficult. Thriving organizations that aim at continuing their great attainment while increasing customer loyalty will always work on understanding what their customers want.
Customer Exit Interviews or Customer Intercepts are the best way to reveal why customers have not purchased merchandise from your company. In addition, it will evaluate their experience which just happened seconds ago. Hiring a highly qualified interviewer to speak to customers as they walk out of your stores is of the essence to maximise opportunities. We can allocate those surveyors outside your shops at any given time and location.
This service can also be conducted in the form of video recording better known as Vox Pops, which allows organizations to view and study the feedback and body language of customers as they walk out. The produced soundbites are of high quality that gives you concise and accurate information in a clear and presentable manner.
We know the significance of purchasing customers, but listening to the ones that did not buy is equally as important. Being there at the time of the incident is crucial as customer’s feedback would be accurate and detailed.